FAQ

General

To order your purchase,

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a login page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed with your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you need to select your shipping methods and click the “next” button.
  6. Next you’ll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.

To order your purchase,

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a login page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed with your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you need to select your shipping methods and click the “next” button.
  6. Next you’ll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.

Login your account → Click on “Account Maintenance” → Edit your account information and Shipping Address here.

Click on “Forgot Password?” and fill your email that used to register the account in the box.

Click Submit. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Order & Shipping

To order your purchase,

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a login page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed with your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you need to select your shipping methods and click the “next” button.
  6. Next you’ll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.

Yes, only if the order is still on pending status.

– Please send an email to our customer service email at hello@elderelite.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

– Orders that are in shipping or shipped will not be canceled.

Delivery usually will take about 4 to 7 working days.

Kindly refer to our ‘Return & Refund Policy’.

Payments

To order your purchase,

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a login page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed with your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you need to select your shipping methods and click the “next” button.
  6. Next you’ll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.

We accept Visa or Mastercard / American Express / Paypal Funds / Internet Banking / Offline Bank Transfer / Touch ‘n Go.

All products transaction currency will be done in MYR.

Contacts

To order your purchase,

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a login page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed with your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you need to select your shipping methods and click the “next” button.
  6. Next you’ll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you’ll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

https://www.elderelite.com.my/ offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) 

https://www.elderelite.com.my/ offers various kind of Payment Methods as shown below :-

1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) 


2. Invoice / Cheque / Offline Bank Transfer

Bank : CIMB
Bank Account : 8010625284
Account Name : Elderelite Sdn Bhd

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : account@elderelite.com.my

Note: Your purchased products will not be delivered until we have this confirmation.

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
  • Click on “Lost Password?” and fill your email that used to register the account in the box.
  • Click Submit.
  • A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
  •  

Yes,  only if the order is still on pending status.

– Please send an email to our customers service email at hello@elderelite.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

– Orders that are in shipping or shipped will not be cancel.

All products transaction currency will be done in MYR

Delivery usually will takes about 4 to 7 days

Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to hello@elderelite.com.my for us to clear your doubts.

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