Shipping Policy

This page sets out the shipping policy that applies to customers that use this Website to make a purchase. If you have any queries, feel free to reach out to our Customer Service Team on +60108650453 or [email protected]. Elder Elite may change this policy from time to time by updating this page. Kindly check this page from time to time.

  1. In-store Pickup
  • You can skip the shipping fees with self-pickup at Elder Elite. After placing your order and selecting self-pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business day(s). We will contact you via phone call, WhatsApp or email when your order is ready along with instructions. 
  • In-store pickup is available on Monday to Friday, 9am to 5pm. Please call, WhatsApp or email us to make arrangements. 
  1. Order Processing Time
  • All orders placed before 4pm Monday to Friday are processed and dispatched on the same day, all orders placed after that will be dispatched the next day. 
  • All orders placed during the weekend or on a Public Holiday will be sent from our warehouse on Monday or on the next business day.
  • All orders are processed within 2 – 3 business day(s). Orders are not shipped or delivered on weekends or holidays.
  • Potential delays might occur due to high volume of orders or postal service problems that are outside of our control.
  1. Shipping Rates & Delivery Estimates 
  • Shipping charges for your order will be calculated and displayed at checkout.
  • Customers may enter promo code to enjoy discount:

– RM 5 discount when you purchase RM 100 & above

– RM 8 discount when you purchase RM 160 & above

– RM 10 discount when you purchase RM 200 & above

Weight (kg)Weight Shipping Fee (RM)Estimated Delivery Time
0.1 – 1.05.90

3 – 5 business days

1.1 – 1.57.90
1.51 – 2.008.40
2.01 – 2.509.30
2.51 – 3.0010.00
3.01 – 4.0011.90
4.01 – 5.0013.40
5.01 – 6.0013.90
6.01 – 7.0014.90
7.01 – 8.0015.90
8.01 – 9.0016.90
9.01 – 10.0017.90

*Each 1kg add RM 1.00

*Only applicable for Peninsular Malaysia

  • Delivery delays can occasionally occur.
  • FREE shipping for all subscription products. Only applicable for Peninsular Malaysia.
  • For simple flat rate shipping, we offer RM 100 flat rate shipping for each (1) medical equipment.
  1. International Order
  • We do not ship internationally (outside of Malaysia) at this time.
  1. Return and Refund
  • We want you to be completely happy with your shopping experience with Elder Elite. Please read our Return & Refund Policy for detailed information.


We reserve the right to modify this Shipping Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

All rights reserved
Last updated January 18, 2022

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